We hope your equipment purchase exceeds your expectations. Details of our warranty, cancellation, and return policy are specified below.

ORDER CANCELLATIONS

Cancellations have no fee if requested before we issue shipping instructions to our warehouse. Because of the speed with which we are able to ship most items, we cannot guarantee that your order will be cancelled before shipping.

In order to help us cancel your order before we begin the shipping process, please contact our Sales Department by email on the same day you place your order. In the event your order has already shipped, we will be happy to accept a return under the conditions of our limited warranty (see below).

LIMITED WARRANTY 30-DAY PERFORMANCE GUARANTEE

warrants its products to the original purchaser in the form of a 30-day performance guarantee. If you are not satisfied with any of our products, you may return the products for a full refund or exchange within 30 days of purchase. This warranty is subject to the following limitations:

The warranty is valid only when a) the warranty card is properly filled out and returned to within seven (7) days from the date of receipt, or b) the warranty form has been completed on our website at www.jaystore.eu warranty form within seven (7) days from the date of receipt.

The warranty does not cover products used in rental or teaching operations.

This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment.

This warranty is void if in 's sole discretion feels that the purchaser is taking advantage of this policy.

This warranty excludes used / pre-owned gear sold on jaystore.eu

LIMITED WARRANTY #2

warrants its products to the original purchaser to be free from major defects in material or workmanship for a period of ninety (90) days from the date of purchase. The parts made in stainless steel and carbonfiber composite have an unlimited time warranty. Other parts have a warranty defined by the EU rules that may change over time. This warranty is subject to the following limitations:

The warranty is valid only when a) the warranty card is properly filled out and returned to within seven (7) days from the date of receipt, or b) the warranty form has been completed on our website at www.jaystore.eu warranty form within seven (7) days from the date of receipt. If the purchaser buys directly from JAYSTORE eShop, product warranty doesn't require registration and the invoice is the proof of registration (see MY ACCOUNT/ORDERS menu).

The warranty is valid only when the product is used for normal recreational activities, and does not cover products used in rental or teaching operations.

This warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including, but not limited to, rigging with other than components, damage caused by improper handling and storage, damage caused by high speed crash or damage caused by anything other than defects in the material and workmanship.

This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment.

The warranty for any repaired or replacement equipment is good from the date of the original purchase only.

will make the final warranty determination, which may require inspections and/or photos of the equipment, which clearly show the defect(s). If necessary, this information must be sent to at the address below:

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This is the only warranty we make to you and is in lieu of all other warranties, express or implied. We expressly disclaim any and all liability for bodily injury or death and for incidental and consequential damages to the maximum extent permitted by law. This warranty extends only to the original purchaser of the JAYSTORE product covered by the warranty, it does not extend to subsequent purchasers or third parties.

There are no warranties, which extend beyond the warranty specified herein. The duration of any implied warranties are hereby limited to the 90-day duration of our express warranty.

RETURNING MERCHANDISE

Products can be returned only if provides a Return Authorization Statement (RAS) in advance. The Return Authorization Statement must be clearly labeled on the outside of the package, or it will be refused.

Send an email to customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. for a Return Authorization Statement.

Secure your equipment inside the original shipping box. If the box is not available, you can also obtain a suitable box from your local Post Office. Fill out the return form. Make sure to include all packaging, including any protective wrapping. The original packing slip must also accompany all returns.

Write your Return Authorization Statement on the Returns Label that came with your Packing Slip. If you do not have a Return Label, just write the Return Authorization Statement on the box next to the shipping address.

Any unauthorized or improperly packaged merchandise will be returned to sender.

Return costs are always in charge of the customer, except when product is defective or not compliant to the order. In this case  will organise the shipment using one of our carriers.

JAYSTORE
Customer Service
Via Romana 89
19020 Bolano (SP) (Italy)

This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state. If you have any questions about our Limited Warranty or would like to schedule a return, simply contact our Customer Service via email at:

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